Customer Care


Quality and Customer Satisfaction is our highest priority here at SkinandHairBeauty.com. We want you to enjoy using our site and relish the experience of using our products, trying new things and generally being adventurous in your beauty decisions.

So, if you, our valued customer, are, for any reason, unhappy or dissatisfied with your purchase from SkinandHairBeauty.com, here’s how we can make it better:

(1) Email us! We are happy to hear from you, any time, any day.
(2) Anything we didn’t think of? Tell us what’s on your mind! Raves (and rants) are welcome.



1. EMAIL US!

Contact us any time, any day at customerservice@SkinandHairBeauty.com. To ensure we understand your needs and can respond to your specific concerns, please include, in your e-mail:
    - The name of the product
- Your original order number



RETURN AND EXCHANGE POLICY
The staff at SkinandHairBeauty.com wants you to enjoy your purchase, but for hygienic reasons we cannot accept returns. All products sales are final.





Shipping Information and Policy

Orders over $75.00 receive USPS Priority Mail FREE!
(2-3 business days)

(US only)

We love to ship! Here at SkinandHairBeauty.com we want you to enjoy your orders as soon as humanly possible. Ordering, payment, and shipping are as easy as 1-2-3.

Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped Monday through Friday between 8AM - 5PM EST, excluding holidays.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at customerservice@SkinandHairBeauty.com

Here are the key things you need to know:
    • Approved orders received before 2pm EST are shipped same day.
• Mail or Fax orders are shipped upon receipt of payment. • Orders placed on Saturday, Sunday or on a holiday will be shipped on the next business day. • Shipping choices are:
    USPS Priority Mail (2-3 business days)
    FedEx Ground Shipment Service (3-5 business days)
    FedEx 2nd Day Guaranteed
(note: Only FedEx Ground shipment is available to Canada)

Our sincere regrets, but SkinandHairBeauty.com can only ship to United States & Canada.

All FedEx Ground and FedEx 2nd Day orders will not require signatures by default.

Shipping Charges and Standard Delivery Times for each order are as follows:

United States Shipments only
For all US orders below $75.00:
    USPS Priority Mail, 2-3 business days - $5.95
    FedEx Ground Shipment Service, 3-5 business days - $7.84
    FedEx 2Day®, 2 business days guaranteed anywhere in the USA - $18.99


For all US orders above $75.00:
    USPS Priority Mail, 2-3 business days Free!
      FedEx Ground Shipment Service, 3-5 business days - $8.87
        FedEx 2Day®, 2 business days guaranteed anywhere in the USA - $23.50


      FedEx Notes- Please note that FedEx will not ship to P.O. Boxes or APO/FPOs

      USPS Notes - Delivery to all U.S. addresses, including PO boxes and military addresses. Saturday and residential delivery are available at no additional charge. Delivery Confirmation™ is available at no additional

      Canada Shipments only
      For all Canada orders
        USPS International Priority Mail, 6-10 business days $11.95


      USPS Priority cost for shipments to Canada does not include taxes, duties or customs charges. Customers are responsible for all taxes and duties upon receipt. Free shipping offer not available to Canada. Some packages may be subject to a customs charge.



      PLACING ORDERS

      Online Orders
      Click on “Check Out” from your shopping cart at any time, follow the on screen instructions, then sit back and wait for your goodies to show up at your doorstep!


      Order by Mail
      Still fond of the post and wish to mail in your order? Then we’ll be happy to receive your mailed order. Please incude your name, credit card number and expiration, your shipping and billing addresses, your contact number, and of course, the items you wish to purchase.


      Please mail your order to:

      Complete Beauty Solutions, Inc
      PO Box 20641
      New York, NY 10021

      (Note: Please do not use this address for product returns!)

      They call it snail mail for a reason - please note that we cannot ship your order until your mail order is processed and your payment is received.



      Shipping Confirmation
      Confirmation of shipping will be sent to the email address on your account, which will include a tracking number, date of shipment, delivery address and other details. (so please make sure the address you signed up with is valid – and one that you actually check!)

      If we run into any problems processing or shipping your order, we will contact you within twenty four hours.

      Please note: Shipping fees are not refundable. Please be sure to check addresses, delivery options and availability BEFORE placing your order. Additionally, once in transit, delivery instructions cannot be altered.

      Questions? Stumped? Confused? We are always just a click away! Email us at customerservice@SkinandHairBeauty.com

      Federal Express

      Package tracking: www.fedex.com/us/tracking/

      U.S. customer service: (800) GoFedEx or (800) 463-3339



      PAYMENT OPTIONS

      For online, phone and faxed orders, we accept:
        • Visa, MasterCard
      • American Express
    • Discover
• Debit cards with the Visa or MasterCard logos

Orders sent via mail can also be paid by credit card or money order.

Special prices for luxury skincare

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